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Return Policy

What is your return & exchange policy?Updated 2 months ago

Return & Exchange Policy

We want you to be happy. If you find products is not the right item for you, you may return or exchange your item within 15 days of receipt. Shipping costs are non-refundable and products does not issue return labels.

If your order arrives damaged or is missing items, please contact our support team here for assistance.

Returns & Exchanges Criteria

  • Original packaging with tags still attached
  • Returned in the same new, unused condition as received

Orders that don’t meet these criteria aren’t eligible for returns or exchanges.

Return Process

  1. Add your order # to the front of your return package to ensure smooth processing.
  2. Mail your return to us using the format and address below:

products – Returns

RA # 12345 (use your actual order number for the RA #)

80 Seaview Drive

Secaucus, NJ 07094

Products does not cover return shipping costs or issue return labels.

Please allow 7 days for us to process your return.After the order is processed, the payment will generally be refunded to the original payment method within 7 business days. Please check your account.

Exchange Process

  1. Please reference your order number on the front of the package.
  2. Leave a note inside with your order number and the color/size bag you’d like to exchange it for, along with your name, shipping address, email, and phone number. While we do not offer a return label, we do cover the cost of shipping the new item out to you.
  3. Return your order to the address below:

Our Store– Returns

RA # 12345 (use your actual order number for the RA #)

80 Seaview Drive

Secaucus, NJ 07094

Our Store does not cover return shipping costs or issue return labels. However, we will cover the cost of shipping the new item out to you. 

Please allow 1-2 weeks for us to process your exchange.

Important Reminders

We recommend that you keep the return package tracking number for your records in case the shipment is lost or delayed.

Our Store does not cover return shipping costs or issue return labels.